Privacy Policy

1. Who is responsible for your data

Seasonmade, a studio based in Beirut, Lebanon, is responsible for the personal data described in this policy. For any privacy question or request, email orders@seasonmade.me or message us on WhatsApp at +961 76 965 849.

We handle personal data in line with Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data.

2. What we collect

• Account details: your name, email address, WhatsApp number and password. Passwords are stored in encrypted form and we can't see them.
• Delivery addresses you save, and the area, address, location pin and date you give us for a delivery.
• Order details: the gifts you order, the personalization you ask for (such as names, dates and messages, which may be about the person receiving the gift), notes, prices and order status.
• Messages you send us through the contact form, the custom gift form, email, WhatsApp or Instagram, including any images or ideas you share.
• Your email address if you ask to be notified when we launch or when a season opens.
• Technical data: your IP address and basic browser information, which our hosting provider records in standard server logs and which we use briefly to block spam.

3. Why we use it

• To make, preview, deliver and support your order, and to contact you about it on WhatsApp, by phone or by email (needed to perform our contract with you).
• To run your account: sign-in, order history, saved addresses and password resets.
• To answer your messages and custom gift requests.
• To send you the launch or season notification you asked for (based on your consent, which you can withdraw at any time).
• To keep the website secure, prevent fraud and spam, and keep the records the law requires (our legitimate interests and legal obligations).

We don't sell your data, we don't use it for advertising, and we don't make automated decisions about you.

4. Cookies and browser storage

We only use what the website needs to work. We don't use advertising or tracking cookies.

• Sign-in cookies keep you signed in to your account and protect forms against misuse. They are removed when you sign out or when they expire.
• Your cart is saved in your browser's local storage so it's still there when you come back. It isn't sent to us until you place an order.
• Checkout progress is kept in your browser's session storage and is cleared when you close the tab.

If we add analytics in the future, we'll update this policy first and ask for your consent where required.

5. Who we share it with

We share personal data only with the service providers we need to run the shop, and only what they need:

• Our e-commerce platform provider, which stores your account, addresses, cart and orders for us.
• Our website hosting and email providers, which host the site and deliver our emails.
• Couriers, who receive the name, phone number and address needed to deliver your order.
• WhatsApp (Meta) and Instagram, when you choose to contact us there. Their own privacy policies apply to those services.
• Authorities, when the law requires us to.

Some of these providers may store data on servers outside Lebanon. We choose providers that protect personal data appropriately.

6. How long we keep it

• Account data: for as long as your account is open. When you ask us to delete your account, we delete or anonymise it, except what we must keep by law.
• Orders and invoices: for as long as Lebanese law requires us to keep business records.
• Messages and custom gift requests that don't lead to an order: up to 2 years.
• Launch and season notification emails: until you unsubscribe or the notification has been sent.
• Spam-protection records of IP addresses: a few minutes.

7. Your rights

You can ask us to:

• Give you a copy of your data. Signed-in customers can download it any time from Your account → Details → Download my data.
• Correct your data. You can update your details and addresses in your account.
• Delete your data or close your account.
• Stop using your data for a purpose you object to, or withdraw consent you gave.

To make a request, email orders@seasonmade.me from the address linked to your account. We'll reply within 30 days. If you're not satisfied with our answer, you can contact the competent Lebanese authority.

8. Security

The website uses an encrypted (HTTPS) connection, passwords are stored encrypted, and access to customer data is limited to the people who need it to handle your order. No system is completely secure, so please use a strong password that you don't use elsewhere.

9. Children

Our accounts and checkout are for adults. If you're under 18, please ask a parent or guardian to order for you. If you think a child has given us personal data, contact us and we'll delete it.

10. Changes to this policy

We may update this policy when our website or services change. We'll show the date of the latest version at the top of this page, and tell account holders about important changes by email.